This 1 day course will help you gain insights on how to present yourself and act in a professional manner when you are new to the workforce. It is important to understand and demonstrate the organisational behavioural code of conduct. Ideal for graduates entering the workforce, who will get training to develop a positive impression and reputation.
Course price includes:
Perth’s best facilitators and coaches at Perth’s best CBD training centre or at your site
Interactive, practical and hands on learning with small groups for maximum impact
When you are new to the workforce, understanding and demonstrating behavioural code of conduct helps you to present yourself and act in a professional and appropriate manner. Ideal for graduates or people entering the workforce, this course provides tips and know how to develop a positive impression and reputation.
(For a refresher in your workplace, and to help leaders/managers embed professional workplace behaviours, contact our Client Solutions team who can tailor for your organisation)
Course duration
One day
Content
Professional conduct
Why is professional conduct important?
What is a professional code of conduct?
Current trends in business professionalism
Creating I.M.P.A.C.T.
Integrity – what it is, how to demonstrate it
Manners – what are good manners?
Presentation – professional appearance
Attitude – develop a ‘can do’ attitude
Consideration – it’s not all about you
Tact – develop diplomacy
Professional communication
What is professional communication?
Making introductions
Networking skills – get to know others and engage in conversation
Develop listening skills
Tips for the telephone
Tips for written communication
Cultural considerations
Action plan
Planning to apply knowledge and skills at work
Outcomes
Use IMPACT to assess your professional conduct
Employ techniques to introduce people correctly
Apply effective networking techniques
Convey a professional image while using the telephone
Write effective, professional emails with a clear purpose and outcomes
Recall factors to consider when communicating with people from other cultures
Prerequisites
This course requires no previous training or experience
